Car accidents are chaotic. Whether it’s a bump in the car park or a more serious road collision, the last thing you want is the added stress of dealing with insurers, repairs, and paperwork. At Shield Accident Management, we get it. That’s why our entire service is built around one simple idea: bringing calm to collisions.
If you’ve been in a non-fault accident in Northern Ireland, here’s exactly what happens when you call Shield. Spoiler alert: you don’t lift a finger after we step in.
Step 1: We Pick Up (Literally and Figuratively)
The moment you call Shield, day or night, you’ll reach a real human being who’s trained to guide you calmly through what happens next. If your vehicle can’t be driven, we’ll arrange recovery from anywhere in Northern Ireland, using our network of approved recovery agents. Your car will be safely stored until repairs begin.
This is a core part of our vehicle recovery services in NI, ensuring no one is left stranded on the roadside. Our swift, efficient service means your damaged vehicle is taken to secure storage without delay.
This first step is all about reassurance. You’re shaken up, maybe even injured. Our mascot Sheila the Hedgehog is the embodiment of that calming, caring presence we bring from the very first call.
Step 2: You Get a Like-for-Like Replacement Vehicle
No one likes being without transport. Whether you drive a van, taxi, family estate or something a little sportier, we’ll match you with a replacement vehicle that suits your life. Shield has access to a wide fleet including:
- Luxury and 4×4 models
- Commercial vans and light goods vehicles (LCVs)
- Taxis (including London Black Cabs and 7-seaters)
- Motability vehicles
- Motorbikes
And yes, we even supply car seats for children aged 0-12. All at no cost to you, we recover everything from the third-party insurer. This service is part of our commitment to providing full insurance claims assistance NI drivers can rely on.
Step 3: Insurance Claim? Sorted.
This is where we really shine. Shield takes over your entire insurance claim, ensuring everything is documented properly and efficiently. Here’s what we do:
- Submit the claim to the at-fault party’s insurer
- Handle all calls, emails, and paperwork
- Provide regular updates so you’re never left in the dark
And most importantly? We protect your no-claims bonus. Because this wasn’t your fault, your own insurer won’t be penalising you, not on our watch.
Our insurance claims assistance NI service is trusted for its transparency and effectiveness. From the smallest detail to the major milestones, Shield has your back every step of the way.
Step 4: Vehicle Repairs You Can Trust
Once your vehicle is recovered, we get it booked in with one of our approved repair garages.
You can also choose your own preferred garage if you wish. Shield ensures:
- Repairs are done to manufacturer standard
- You get your car back quickly
- No dodgy shortcuts or corner-cutting
Shield’s vehicle recovery services in NI don’t stop once your car reaches the garage. We stay in the loop and keep you updated, so you always know when to expect your keys back in hand.
Your car is returned in top condition, fully valeted, and ready to roll. We treat every vehicle as if it were our own.
Step 5: Medical and Legal Support If You Need It
Injuries after an accident aren’t always immediate. That’s why we partner with P. Haughey & Co. solicitors, who can arrange private medical assessments, physiotherapy, or scans if needed. again, at no cost to you. Any injury claims are handled sensitively, with your recovery front and centre.
We also help recover other losses, such as damaged property or out-of-pocket expenses. Our legal team is experienced in personal injury and road traffic collision claims, offering peace of mind and expert advocacy.
From day one to the final handshake, our insurance claims assistance NI service ensures every aspect of your post-accident journey is handled with care.
Step 6: You Move On, We Wrap It Up
Once your repairs are complete, your claim is settled, and you’re back behind the wheel, we tidy up the last details. We’ll update you on any outstanding matters and make sure your Shield experience ends on the same calm, clear note it began.
The aftermath of an accident can feel like a whirlwind, but with Shield, you always know where you stand. Our mission is to bring calm to collisions and closure, too.
Why Choose Shield?
- Free service for non-fault accidents (we recover costs from the third-party insurer)
- 24/7 availability
- Local support across Northern Ireland
- Accident help app on iOS and Android for quick updates
- No stress, no fuss, just help
- Trusted vehicle recovery services in NI
- Comprehensive insurance claims assistance in NI
When you call Shield, you’re not just getting an accident manager, you’re getting a team of local professionals who genuinely care. We’ve helped thousands of drivers across Northern Ireland get back on the road without losing time, money, or peace of mind.
Still Wondering If You Should Call?
Maybe your car is driveable. Maybe you’re not sure who was at fault. Maybe you’re worried about calling the wrong person first. Here’s the answer: if you’ve been in any kind of road traffic accident in Northern Ireland, call Shield first.
Our vehicle recovery services means that you never need to worry about towing or storage. Our insurance claims assistance keeps your case moving smoothly without delays or red tape. And our dedication to your wellbeing means we don’t just manage the claim, we manage the stress.
Need Help Right Now?
Call Shield Accident Management on 0800 066 2909, download our app, or visit shieldaccidentmanagement.com to get started.
Let Sheila and the Shield team bring calm to your collision today.